1. Policy Overview

This page outlines important information regarding our software products, services, product assurance, refunds, customization, and customer responsibilities. By purchasing software or services from Matrimic, you agree to the terms mentioned below.

2. Business Software Provider

Matrimic is a B2B software technology provider. We provide software infrastructure, websites, mobile applications, administration systems, and related technology for businesses and organizations.

Our products are designed for businesses that want to build, launch, customize, and manage their own matrimonial software platforms. Matrimic does not operate a consumer dating, companionship, or matrimonial service on behalf of its customers.

Customers are responsible for their own business operations, users, content, policies, legal compliance, and services operated through their independently managed platform.

3. Product Assurance

We ensure that the delivered software matches the features and functionality demonstrated in the official product documentation, product demo, or agreed project scope.

Features, integrations, customizations, hosting environments, third-party services, and additional development work may vary depending on the selected product package and agreed requirements.

4. Exceptional Cases

In rare and exceptional situations, refunds may be considered at our sole discretion, depending on the nature of the issue reported, the product purchased, and the applicable project or service terms.

Refunds will generally not be granted for issues related to:

• Customer hosting or server environment issues
• Incorrect server or software configurations
• Third-party software, plugins, APIs, or service conflicts
• Customer modifications to the source code
• Lack of technical knowledge or misuse of the product
• Failure to meet customer-specific requirements that were not included in the agreed scope

5. Customization & Development Services

Any customization, modification, integration, design change, feature development, migration, or additional development requested by the customer is treated as a separate service unless explicitly included in the purchased package.

Payments made for completed or commenced customization and development services are non-refundable unless otherwise agreed in writing.

6. Third-Party Compatibility

We do not guarantee compatibility with third-party software, plugins, APIs, payment gateways, hosting providers, messaging services, cloud services, or other external platforms unless explicitly stated in the product documentation or agreed scope.

We are not responsible for issues, service interruptions, policy changes, pricing changes, API changes, account restrictions, or failures caused by third-party providers or external services.

7. Customer Responsibility

Customers are responsible for ensuring that their use of the software complies with applicable laws, regulations, platform policies, privacy requirements, payment regulations, and other requirements applicable to their business and operating region.

Customers are also responsible for the content, user accounts, business processes, and services operated through their own matrimonial platform.

8. Software Ownership & Licensing

Product ownership, licensing, source-code access, usage rights, updates, support, and redistribution rights depend on the product package and commercial agreement selected by the customer.

Customers must not redistribute, resell, sublicense, or commercially reproduce software outside the rights granted under their applicable license or agreement.

9. Changes to Policy

We reserve the right to update or modify this policy when necessary to reflect changes to our products, services, business operations, or applicable requirements.

Updated policies will be published on this website. Continued use of our products and services after an update indicates acceptance of the revised policy.

10. Contact Information

For questions regarding this policy, software products, refunds, customization, or related services, please contact us:

Email: support@matrimic.in
Website: www.matrimic.in